Shipping and returns

We want you to be completely happy with your purchase, so please do contact us to ask any questions about any of the products, shipping, or return policies before you place your order. Pop me an email or click the live chat icon at the bottom of this screen, and we will get back to you as soon as we can.

Unfortunately, we are unable to offer exchanges or returns for items shipped internationally; we love living here in beautiful South Africa, but it means that we are quite far away from the rest of the world!!

Shipping within South Africa

Once we despatch your shipment, delivery for local orders is between 48 and 96 hours, depending on where your parcel is going.

Many of the items in the shop are created to order, and manufacturing times vary between makers. Please check the product’s description to get an idea of how long the maker takes to handcraft the item that you have your eye on. (Beautiful things take time!)
Local returns

We offer free returns or exchanges for goods shipped within South Africa within 30 days of purchase. You can return your product for a credit, a different product, or we will refund you to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have any tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please send me an email.

International shipping

International shipping rates are calculated at checkout time, according to the parcel’s weight, and final destination.

Please bear in mind that items imported into your country may attract duties, taxes and customs charges, which you will be liable to pay when you receive the shipment.

International delivery times

Once we despatch your shipment from Johannesburg, delivery for international orders is between four and seven days, depending on where you are in the world!

Many of the items in the shop are created to order, and manufacturing times vary between makers. Please check the product’s description to get an idea of how long the maker takes to handcraft the item that you have your eye on. (Beautiful things take time!)
International returns

Unfortunately, we are unable to offer exchanges or returns for items shipped internationally, we love living here in beautiful South Africa, but it means that we are quite far away from the rest of the world!!

Please do contact us to ask any questions about any of the products, shipping, or return policies before you place your order. Pop me an email or click the live chat icon at the bottom of this screen, and we will get back to you as soon as we can.

Featured photograph by Claire Vögeli